Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging with all documents included.

Customized or personalized orders, including engraved jewelry, cannot be returned or exchanged since they're made specifically per customer request.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Return shipping
Customers are responsible for return shipping costs, which are non-refundable and will be deducted from your refund. For items over $200, we recommend trackable shipping or insurance, as we cannot guarantee receipt without tracking.

Exchanges
We replace items only if they are defective or damaged. Email hello@ammyandco.com to request an exchange and receive return shipping instructions.

Gift returns
Purchases marked as gifts receive store credit instead of a refund. If not marked as a gift, the original purchaser receives the refund.

Refunds
Once your returned item is received and inspected, you'll get an email confirmation. If approved, refunds are issued to your original payment method within 1–2 business days.

Questions? Contact us at hello@ammyandco.com